We're here to help
Have a question, issue, or feedback about the Vale app or your order? Our team is happy to help.
Email us at support@valematcha.com and we'll get back to you as soon as possible.
Order issues: If something went wrong with your order, please include your order number and a description of the issue and we'll make it right.
App issues: If you're experiencing a bug or technical problem, let us know your device type and what happened so we can investigate.
General inquiries: For anything else, just drop us a line — we'd love to hear from you.